Omega – Ending Isolation, Ending Loneliness Ltd

Registered charity number: 1120322
Our remote befriending programmes have proven effective at boosting the wellbeing of lonely, isolated people who are unable to access face to face support, often due to a range of health problems, caring responsibilities and bereavement. We offer weekly calls or old fashioned penpal letters, both with matched befrienders.

What our donation will help fund

We support vulnerable, elderly and disabled people experiencing profound loneliness and social isolation across the UK. We offer volunteer-led, long-term support programmes including telephone befriending and penpal befriending, all with enhanced welfare support from our paid staff. We help break the cycle of loneliness and improve mental wellbeing, while increasing confidence, independence and resilience. Our support has a significant, measurable impact on our clients’ lives. The befriending relationship builds confidence and resilience in some of the most isolated in society. It can be "a godsend, a real lifeline".

Your £1,000 donation pays for us to recruit, train and offer continuing support to 12 befrienders, who stay with us for an average of two years, often supporting more than one client in this time. Either making weekly calls or writing traditional letters to their matched client, sometimes our befrienders are the only people our clients talk to socially. Safeguarding is vital, and we regularly check both sides of the befriender relationship to ensure the match is a good one.

"I am so pleased to support the development of Omega's work through the 'Letterbox' pen pal or 'Chatterbox' schemes. These innovative and highly personal approaches to remote befriending are crucial in helping people to feel connected to society again and in promoting better physical health and emotional wellbeing. The regular contact Omega's volunteer team provides can be a lifeline in signposting their vulnerable clients to other agencies when necessary, thereby ensuring a problem does not become a crisis."
Julia Buckley MP, Member of Parliament for Shrewsbury, Omega... Ending Isolation | Ending Loneliness

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Awards:

Movement For Good
2026